Terms and Conditions

Customisation

Artwork Proof will be sent prior to printing within 2 working days of submitting your order.
If you would like our artists to show you an mock-up example of your artwork prior to placing your order, please email us at info@thebluecompanylondon.co.uk
We will always reach out to have you approve your design prior to submitting for print, once the approval has been given, the order cannot be returned or cancelled.
Pricing for customisation is as follows:
- £10 per text element
- £15 per image element

Delivery will be made via Royal Mail or Parcelforce
Please allow up to 10 working days for delivery of customised products
Please allow between 2-5 working days for delivery of products without customisation

To exchange or return a purchase, please email us at info@thebluecompanylondon.co.uk within 14 days of receiving your purchase. This does not affect your statutory rights.
Please note, it is the responsibility of the customer to ensure that returns are adequately packaged, insured and posted back to The Blue Company (London).
The Blue Company (London) will not accept responsibility for any returns that are damaged or missing through the customers chosen return method.
Once we have received your return, we will aim to process this within 28 days of receipt.
Please be aware, once processed, payments made via credit/debit card can take between 5-7 working days to show up on your statement/balance.
Please be advised that we are not able to accept any form of refund or exchange for personalised/customised goods.
If you believe you have received a faulty or damaged item, please contact us as soon as possible at info@thebluecompanylondon.co.uk